FAQ
Frequently Asked Questions
Got questions about Rally? We've got answers. Find everything you need to know about our pre-workout pop rocks, ordering, shipping, and more.
About Rally
What is Rally?
Rally is a ready-to-consume pre-workout in a unique pop-rock format. It's designed to fuel your performance on and off the field with a convenient, energizing boost. Learn more on our What Is Rally page.
How does Rally work?
Rally delivers a quick energy boost through our innovative pop-rock formula. Simply pour the pop rocks directly into your mouth for instant activation. Check out our How It Works page for detailed information.
When should I take Rally?
Take Rally 15-30 minutes before your workout, game, or performance for optimal energy and focus. It's perfect for athletes, performers, and anyone needing a quick performance boost.
What ingredients are in Rally?
Rally contains performance-focused ingredients designed to enhance energy and focus. For a complete ingredient list and nutritional information, check the product details on our product pages.
Ordering & Payment
How do I place an order?
Browse our products, add items to your cart, and proceed to checkout. We accept all major credit cards and secure payment methods through Shopify.
Can I modify or cancel my order?
Contact us immediately at rallysticksllc@gmail.com if you need to modify or cancel your order. We process orders quickly, so reach out as soon as possible.
Do you offer bulk or wholesale pricing?
Yes! We offer wholesale pricing for gyms, teams, and retail locations. Email us at rallysticksllc@gmail.com with details about your business or check our Contact page for more information.
Shipping & Delivery
Where do you ship?
We currently ship within the United States. International shipping may be available - contact us for details.
How long does shipping take?
Standard shipping typically takes 5-7 business days. You'll receive a tracking number via email once your order ships.
How much does shipping cost?
Shipping costs are calculated at checkout based on your location and order size. We may offer free shipping promotions from time to time.
Can I track my order?
Yes! Once your order ships, you'll receive a confirmation email with tracking information so you can follow your Rally all the way to your door.
Returns & Refunds
What is your return policy?
We want you to love Rally! If you're not satisfied with your purchase, please contact us at rallysticksllc@gmail.com within 30 days of receiving your order. See our Refund Policy for complete details.
How do I return a product?
Contact us at rallysticksllc@gmail.com with your order number and reason for return. We'll provide instructions and a return authorization if applicable.
How long do refunds take?
Once we receive and process your return, refunds are typically issued within 5-7 business days to your original payment method.
Still Have Questions?
Can't find what you're looking for? We're here to help! Reach out to us at rallysticksllc@gmail.com or visit our Contact page. We typically respond within 24 hours during business hours (Monday-Friday, 9 AM - 5 PM MT).
Want to learn more about Rally? Check out Rally Stories to see how athletes and performers are using Rally to elevate their game.